Shipping policy

FREE SHIPPING! On most orders over $99!*

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Get FREE Shipping to most destinations across Canada when you order over $99* from easy-i-shop! Some restrictions apply. Although your are getting the order ship at no cost on order over $99*, it still cost us to have it ship. In order to keep the cost down and continue to offer great price to all our customer, a $10 handling fee will be deducted if order is return after it process.

 

Some Heavy Items Excluded:

Most items qualify for ships free over $99, but a selected few items are excluded from our free shipping promotion due to the item size and weight. This will be indicated on the website if an item does not apply for free shipping. Even so, we can offer excellent freight rates to destinations across Canada and will be communicated via email.

Delivery Time:

We generally ship all orders via Canada Post Expedited Parcel, although we do occasionally use other couriers. A tracking number will be provided to you at time of shipping. We process all orders within 2 business days. We will make our best efforts to ship your order in a timely manner however delays do occasionally occur beyond our control.

Multiple Package Shipments:

Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments.

 

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. We will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

 

Delivery Restrictions:

We will deliver to the street address provided by the customer only. We do not offer installation or in-home delivery. It is the customer's responsibility to bring large merchandise into the home or building, this includes fridges, ovens, and other heavy items.

 

Damaged, Lost or Short Shipments:

Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise. All damaged should be reported to: info@easy-i-shop.com within 24 hours of delivery.

Free Shipping Policy Restrictions:

* Free shipping is excluded from some large and/or heavy items (over 30lbs) or any items requiring a freight carrier. Items that have a "HEAVY ITEM" shipping designation will be shipped and billed to you at the most economical rates we have available. Please note: your order total must be a minimum of $99 (before applicable taxes) to qualify for free shipping.

Our Free Shipping offer applies to most locations in Canada excluding but not limited to: The Yukon, Northwest Territories, Nunavut, Newfoundland and Labrador, any island location as well as any other destination requiring ocean or air freight service in any province or territory. This policy also excludes all locations in Canada deemed as "remote" by Canada Post.

In the extremely unlikely event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy, we reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.

More than 95% of Canadians do not reside in an area that would be classified as "remote". If however you're unsure as to whether or not you're in a designated remote location, just email us anytime at info@easy-i-shop.com and we will reply back promptly.